> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pandor.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers about mining, the weekly prize, Supply Drops, premium and your wallet.

## Getting started

<AccordionGroup>
  <Accordion title="Do I need crypto to play?">
    No. Claiming a planet is free, and so is playing: training, upgrading, raiding, automatic defence, collecting dust and the simulation pack. You only need crypto for premium and mining packs, paid in USDC, and for Supply Drops, paid in SKR, unless you have free [Seeker Genesis](/seeker-genesis) drops.
  </Accordion>

  <Accordion title="Which tokens does PANDOR use?">
    | Token | What it's for |
    | - | - |
    | USDC | Premium and mining packs |
    | SKR | Supply Drops |
    | SOL | A small deposit for your first mining pack, and any network fee PANDOR doesn't cover |
    | pORE | What real mining packs earn, and what the weekly prize pays |
    | ORE | What you take pORE out as |

    Dust is your planet's in-game resource, not a token. See [Dust](/planet/dust).
  </Accordion>

  <Accordion title="Do I need SOL?">
    Not to play. PANDOR pays the fees for your game moves, and usually for your wallet orders too. Your first mining pack does need about 0.004 SOL in your wallet for RubyPool's account deposit, which comes back when those accounts close.
  </Accordion>
</AccordionGroup>

## Mining

<AccordionGroup>
  <Accordion title="Does the simulation pack pay ORE?">
    No. It pays dust only. The **pORE it would have mined** figure is a preview of what a real small pack would have earned. It's never paid out. See [Mining](/ore/mining).
  </Accordion>

  <Accordion title="Why has my planet stopped making dust?">
    Your pack has probably ended. With no pack running, your planet makes no dust over time. Under **Mine**, tap **Restart simulation pack**. It never restarts on its own.
  </Accordion>

  <Accordion title="Do I get my SOL back?">
    No. The SOL from a mining pack is used up by mining. What you get is pORE, which you can take out as ORE.
  </Accordion>

  <Accordion title="What is pORE?">
    pORE is RubyPool's token. Your packs' RubyPool position earns it, and the weekly prize pays in it. The app shows what yours is **Worth in ORE**. Take it out as ORE under **Mine**, and you get 88.75% of its ORE value.
  </Accordion>

  <Accordion title="Why was my pack refused?">
    One of these is the usual reason:

    * Your planet has no live [premium](/ore/premium).
    * You're not signed in with your planet's payout wallet.
    * The SOL price moved more than 1% before your purchase landed. Try again.
    * SOL is trading above about 500 USDC, which the pack's swap doesn't allow.
    * Your wallet doesn't hold enough USDC, or has no SOL for the RubyPool deposit.

    When a purchase is refused, your USDC stays in your wallet.
  </Accordion>

  <Accordion title="Can I buy another pack while one is running?">
    Yes. The two merge: the SOL still waiting to go in joins the new SOL, and it all goes in over a fresh seven days.
  </Accordion>

  <Accordion title="Why is there a little SOL left in my wallet after buying a pack?">
    The swap plans for up to 1% less SOL than quoted, and only that planned amount goes into RubyPool. The difference, about 1% of the SOL, stays in your wallet. It's yours.
  </Accordion>

  <Accordion title="Why does my take-out say submitted?">
    RubyPool sometimes briefly holds take-outs while it syncs with an ORE round. Yours is sent as soon as RubyPool is ready. If the wait runs too long, it's cancelled. Any pORE already claimed stays in your wallet, and your next take-out turns it into ORE.
  </Accordion>

  <Accordion title="Why can't I take out all my pORE at once?">
    One take-out is limited to what RubyPool can pay out right now. The app offers the most it can. Take out the rest later.
  </Accordion>
</AccordionGroup>

## Weekly prize

<AccordionGroup>
  <Accordion title="I was in the top ten but won nothing. Why?">
    Your prize can never be more than the pORE your paid packs mined that week. The free simulation pack doesn't count, so with only the free pack, you can top the board and still win nothing. See [Weekly prize](/ore/weekly-prize).
  </Accordion>

  <Accordion title="When does the week reset?">
    Every Thursday at 00:00 UTC.
  </Accordion>

  <Accordion title="Do I get burned dust back?">
    No. Burned dust is gone for good, and it counts only for the week you burned it in.
  </Accordion>

  <Accordion title="How long do I have to claim?">
    Four weeks after the week ends, with your payout wallet. After that, an unclaimed prize rolls into the prize of the week in progress.
  </Accordion>
</AccordionGroup>

## Supply Drops

<AccordionGroup>
  <Accordion title="Can a Supply Drop contain tokens?">
    No. Drops hold in-game items only: dust, troops, fast-track tokens and premium days. See [Supply Drops](/ore/supply-drops).
  </Accordion>

  <Accordion title="Who decides what's inside?">
    ORE's own on-chain round result, for a round that hadn't ended when you paid. Nobody knows it in advance, not you and not PANDOR, and anyone can check the result.
  </Accordion>

  <Accordion title="My drop hasn't opened yet">
    A drop opens when its ORE round ends. Expect anything from under a minute to about a minute and a half, and you can leave the screen meanwhile. If ORE itself stalls, your roll waits and no SKR is lost. If PANDOR's servers are down, anyone can open it after about seven minutes.
  </Accordion>

  <Accordion title="The app asks me to update before I roll">
    The drop price on chain has changed. Update the app to roll again. A roll never charges more than the price the app shows.
  </Accordion>

  <Accordion title="Why did I get troops as dust?">
    Your planet was insolvent, so you got the troops' cost in dust instead: 200 dust per raider, 350 per heavy and 300 per defender.
  </Accordion>
</AccordionGroup>

## Premium

<AccordionGroup>
  <Accordion title="What happens when premium ends?">
    Packs you already bought keep mining to the end. The auto queue pauses and keeps your orders. Your fleets that haven't left yet drop out of planned strikes. You can't buy new packs or burn dust until you renew. See [Premium](/ore/premium).
  </Accordion>

  <Accordion title="Do I need premium to take out ORE or claim a prize?">
    No. Premium gates buying mining packs, burning dust, the auto queue and the campaign planner. Taking out ORE and claiming a prize you've won don't need it.
  </Accordion>
</AccordionGroup>

## Wallet and keys

<AccordionGroup>
  <Accordion title="Can PANDOR spend my money?">
    No. Your wallet signs every payment. RHEA's game key runs your planet, but it can't move anything in your wallet. See [What you sign](/wallet/what-you-sign).
  </Accordion>

  <Accordion title="Who holds my planet's keys?">
    RHEA holds your planet's game key and the key that seals your dust balance, and PANDOR stores both encrypted. That's how your orders keep running while the app is closed. Your wallet stays yours.
  </Accordion>

  <Accordion title="Can PANDOR change my payout wallet?">
    Only until you confirm it. Once you tap **Confirm my payout wallet** and sign, it's locked, and PANDOR can no longer change it.
  </Accordion>

  <Accordion title="Who pays network fees?">
    PANDOR pays for your game moves. For wallet orders, PANDOR usually pays too, up to 30 of your orders an hour, and the app tells you when it does. Otherwise your wallet pays the usual small fee in SOL.
  </Accordion>
</AccordionGroup>

## Seeker Genesis and referrals

<AccordionGroup>
  <Accordion title="I have a Seeker Genesis Token, but my planet is Common">
    The rarity perk applies only when you claim a planet with the token in your payout wallet, and only once per token, ever. If you claimed with another wallet, or the token had already used its perk, your planet rolled the normal odds. See [Seeker Genesis](/seeker-genesis).
  </Accordion>

  <Accordion title="How do I get more free drops?">
    Each new round tops your planet back up to 10 free drops. Rounds aren't on a timer: PANDOR opens them.
  </Accordion>

  <Accordion title="When do referrals start?">
    In the next app update. See [Referrals](/ore/referrals).
  </Accordion>
</AccordionGroup>